| Key Person Holiday Cover |
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When your system manager or key IT specialist is on holiday an engineer will be sent to your site twice a week to provide onsite support and advice. Annual contract fee includes up to 8 visits of up to ½ hour in any one year. |
| Disaster Recovery |
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Should a serious virus strike we will reach your site within 8 working hours to assess and repair damage caused by the virus. |
| Telephone Support |
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A telephone support service for your computer network, providing support and advice on: Server and workstation operating systems, Network infrastructure, MS Office applications, Antivirus software, Backup Procedure, etc. |
| Remote Diagnostics |
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This enables system specialists to make a secure connection to your network fileserver server via ISDN, or broadband for system monitoring, diagnostics and fault resolution.
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| Backup Check |
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An engineer will attend your site on a monthly basis to perform a test backup and restore on your server tape backup unit. This is to ensure that should a serious fault occur, the system can be successfully restored.
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| System Administrator Training |
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Particularly useful as and when staff leave or change roles, a system specialist will attend your site and train your system manager or key user on the correct use and operation of your computer system.
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| System Healthcheck |
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A quarterly visit to your site to perform system housekeeping checks and regular maintenance tasks, we also prepare and retain a disaster recovery plan for your system. |
| Workstation & Server Maintenance |
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Hardware maintenance of workstations and fileservers, including assistance when purchasing and installating upgrades. Telephone support for those installing upgrades themselves.
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